Shipping Policy

Thank you for shopping with Strayt. Please read our shipping policy carefully before placing your order.

1. Delivery area

We currently deliver within South Africa using Aramex or another trusted courier partner where necessary.

Please ensure that your delivery address is complete and correct when placing your order. Strayt is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery details.

2. Delivery timeframe

Our estimated delivery timeframe is:

8–11 business days

Business days are Monday to Friday and exclude weekends and public holidays.

Please note that delivery times are estimates and may be affected by courier delays, public holidays, high order volumes, supplier processing times, customs delays, stock availability, incorrect delivery information, or circumstances outside of our control.

3. Order processing

Orders are processed after payment has been successfully received.

Once your order has been processed and handed over for delivery, you will receive tracking information where available.

Processing and delivery times may vary during busy periods, promotions, product launches, or unexpected courier delays.

4. Courier partner

We use Aramex for deliveries where possible.

Once your parcel has been handed over to the courier, delivery is managed by the courier network. Strayt will assist where possible, but we cannot guarantee exact delivery dates or times.

5. Tracking your order

Where tracking is available, your tracking details will be sent to you by email, SMS, or WhatsApp.

Please allow time for tracking information to update after your parcel has been dispatched.

6. Delivery address and failed delivery

It is the customer’s responsibility to provide a correct and complete delivery address, including:

• Street address

• Suburb

• City

• Province

• Postal code

• Contact number

If delivery fails because the address is incorrect, incomplete, or the customer is unavailable, the customer may be responsible for any additional courier or re-delivery fees.

7. Delayed orders

If your order has not arrived within the estimated delivery period, please contact us at:

[insert your support email]

Please include your order number so that we can assist you.

We will do our best to follow up with the courier and provide updates, but Strayt is not responsible for delays caused by the courier, incorrect delivery information, public holidays, weather, strikes, customs, supplier delays, or other circumstances outside of our control.

8. Lost or damaged parcels

If your parcel is lost or damaged during delivery, please contact us as soon as possible with your order number and any supporting photos or information.

We will investigate the issue with the courier and assist with a suitable solution where appropriate.

9. Incorrect items

If you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item received.

Once confirmed, we will assist with the correct resolution.

10. Important note

By placing an order with Strayt, you agree to the delivery timeframe and shipping terms stated in this policy.