Refund & Returns Policy

At Strayt, we want you to be happy with your order. Please read our returns policy carefully before purchasing.

1. Change-of-mind returns

You may request to return your order within 7 days of receiving it, provided that the product is:

• Unused

• Undamaged

• In its original packaging

• Returned with all accessories, manuals, cables, pouches, and free gifts included

• In a condition suitable for resale

For hygiene and safety reasons, we cannot accept change-of-mind returns on products that have been used on hair, damaged, marked, exposed to water, or returned without original packaging and accessories.

Return courier costs for change-of-mind returns are for the customer’s account.

2. Faulty or defective products

If your product is faulty, defective, or not working as intended, please contact us within 6 months of receiving your order.

Once we receive and inspect the product, we may offer a repair, replacement, or refund, depending on the nature of the fault and your rights under South African consumer law.

Faulty product claims will not be accepted where the fault was caused by:

• Misuse or incorrect use

• Water damage

• Dropping or physical damage

• Using the product while wet or on wet hair

• Tampering with the product

• Normal wear and tear

• Failure to follow the usage or charging instructions

If the product is confirmed to be faulty due to a manufacturing defect, Strayt will cover the reasonable return courier cost.

3. Non-returnable items

We do not accept returns for:

• Used products, unless faulty

• Products damaged by the customer

• Products returned without original packaging or accessories

• Products that show signs of misuse, water damage, tampering, or neglect

• Sale items marked as final sale, unless faulty

4. How to request a return

To request a return, email us at:

[insert your support email]

Please include:

• Your order number

• Your full name

• The reason for the return

• Clear photos or videos if the item is faulty

• A photo of the packaging and accessories included

Returns must be approved by Strayt before being sent back. Items returned without approval may not be accepted.

5. Refund process

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refunds may take a few business days to reflect, depending on your bank or payment provider.

Original delivery fees are non-refundable, unless the return is due to a confirmed faulty or incorrect item.

6. Incorrect or missing items

If you receive the wrong item or your order is missing an item, please contact us within 48 hours of delivery with your order number and photos of what you received.

We will investigate and arrange a suitable solution.

7. Important usage note

Strayt Mini is a portable cordless touch-up comb designed for dry hair, small sections, bangs, flyaways, and quick touch-ups.

It is not a full-size salon straightener and should not be used on wet hair.

Results may vary depending on hair type, hair thickness, product build-up, and how the product is used.