Privacy policy

Privacy Policy

Last updated: [insert date]

This Privacy Policy explains how Strayt collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.

Strayt operates this online store using Shopify, which provides the ecommerce platform that allows us to sell our products to you.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

We may collect and process the following personal information, depending on how you interact with our website:

  • Your name and surname

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Order and purchase details

  • Payment and transaction information

  • Customer support messages and communication with us

  • Device, browser, IP address, cookie, and website usage information

  • Marketing preferences, such as whether you have signed up for emails or promotional messages

We do not intentionally collect more personal information than is necessary for the purposes described in this policy.

2. How we collect your information

We may collect personal information:

  • Directly from you when you place an order, contact us, sign up for updates, or complete forms on our website

  • Automatically when you browse our website, through cookies and similar technologies

  • From Shopify and other service providers that help us operate our store, process payments, deliver orders, provide analytics, or run advertising

  • From marketing platforms or social media platforms where permitted by law and your privacy settings

3. Why we use your personal information

We use your personal information for the following purposes:

To process and deliver your order

We use your details to process payment, confirm your order, arrange delivery, send tracking information, and provide customer support.

To communicate with you

We may contact you about your order, delivery, returns, refunds, warranty queries, customer service requests, or important updates relating to your purchase.

To improve our store and customer experience

We may use order, browsing, and usage information to understand how customers use our website, improve our products, improve our website, and make the shopping experience better.

To send marketing communications

If you sign up, purchase from us, or otherwise consent where required, we may send you promotional emails, offers, product updates, or marketing messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

To show relevant advertising

We may use cookies, pixels, and similar technologies to show you relevant ads on platforms such as Meta, TikTok, Google, or other advertising platforms.

To protect our business and customers

We may use your information to detect fraud, prevent abuse, protect the security of our website, enforce our policies, and comply with applicable laws.

4. Payment information

Payments are processed through secure third-party payment providers and/or Shopify’s payment systems.

Strayt does not directly store your full card details. Payment providers may process your payment information according to their own privacy and security policies.

5. Cookies and tracking technologies

Our website may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning properly

  • Remember items in your cart

  • Understand website performance

  • Analyse customer behaviour

  • Improve our marketing and advertising

  • Show relevant ads on other platforms

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website works.

6. Who we share your information with

We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:

  • Shopify, our ecommerce platform

  • Payment processors

  • Courier and delivery partners, including Aramex where applicable

  • Email and SMS service providers

  • Customer support tools

  • Analytics providers

  • Advertising platforms such as Meta, TikTok, and Google

  • Professional advisers where necessary

  • Law enforcement, regulators, or government authorities where required by law

We only share personal information where it is necessary for a legitimate business purpose, to provide our services, or to comply with the law.

7. Shopify

Our store is hosted on Shopify.

When you use our website or place an order, your personal information may be processed by Shopify in order to provide the ecommerce services used by our store.

Shopify may process and store information in countries outside South Africa. You can learn more about how Shopify handles personal information by visiting Shopify’s privacy policy.

8. International transfers

Some of our service providers, including Shopify and marketing or analytics platforms, may process or store personal information outside South Africa.

Where this happens, we take reasonable steps to ensure that your personal information is protected in line with applicable data protection laws.

9. How long we keep your information

We keep your personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Process and manage orders

  • Provide customer support

  • Handle returns, refunds, and warranty claims

  • Comply with legal, tax, accounting, and record-keeping obligations

  • Resolve disputes

  • Enforce our policies

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.

10. Security of your information

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, payment system, or internet transmission is completely secure. You use our website at your own risk, and we encourage you not to send sensitive information through unsecured channels.

11. Your rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or update inaccurate personal information

  • Ask us to delete personal information where legally permitted

  • Object to certain processing of your personal information

  • Withdraw consent for marketing communications

  • Opt out of direct marketing

  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details at the end of this policy.

12. Direct marketing

We may send you marketing messages if you have signed up, purchased from us, or where we are otherwise legally allowed to do so.

You may opt out at any time by clicking the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing, we may still send you non-marketing messages relating to your orders, deliveries, refunds, returns, or customer service queries.

13. Children’s privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children under the age of 18 without appropriate consent. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

14. Third-party links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend that you read their privacy policies before providing them with personal information.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the issue.

You may also lodge a complaint with the Information Regulator of South Africa, which is responsible for monitoring and enforcing compliance with POPIA.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices.

The updated version will be posted on this website with a revised “Last updated” date.

17. Contact us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your privacy rights, you can contact us at:

Email: 
Address: